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When Don reviews the equipment malfunction,what management role will he play in deciding whether to bring in extra people?


A) Monitor.
B) Disseminator.
C) Disturbance handler.
D) Resource allocator.

E) All of the above
F) A) and D)

Correct Answer

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All levels of management between non-managerial employees and the top management of the organisation are termed ________.


A) middle managers
B) supervisors
C) team leaders
D) first-line managers

E) A) and B)
F) A) and C)

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Defining goals is a key part of the organising function of management.

A) True
B) False

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Effectiveness refers to the attainment of the organisation's goals.

A) True
B) False

Correct Answer

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An organisation's intention to go beyond its legal and economic obligation to act in favour of the society is the organisation's ________.


A) social obligation
B) social responsiveness
C) social responsibility
D) ethical conduct

E) B) and D)
F) A) and B)

Correct Answer

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A finance manager who reads the Financial Review on a regular basis would be performing which role?


A) Disseminator.
B) Leader.
C) Monitor.
D) Liaison.

E) A) and B)
F) A) and C)

Correct Answer

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The four contemporary management processes are planning,organising,leading and commanding.

A) True
B) False

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Which of the following is NOT a potential benefit of social media?


A) It can be used to manage employee complaints.
B) It can be used to manage company resources.
C) It enables connection with customers.
D) It can tap into employee's innovation and talent.

E) None of the above
F) B) and D)

Correct Answer

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When Michelle spends time searching for new technologies for the station,she is performing which management role?


A) Spokesperson.
B) Disturbance handler.
C) Entrepreneur.
D) Leader.

E) None of the above
F) A) and B)

Correct Answer

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Which of the following is NOT a potential risk for companies resulting from social media?


A) Managers identifying employees with a strong interest in environmental causes.
B) Employees bragging about their accomplishments hurts company image.
C) Employees using social media platform to engage in bullying or harassment.
D) Managers publishing one-way messages to employees reduces employees' perception of organisational responsiveness.

E) All of the above
F) B) and D)

Correct Answer

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In order to be considered a manager,an individual must direct or oversee the work of others.

A) True
B) False

Correct Answer

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Why is a negotiator a decisional role according to Mintzberg?


A) Negotiation requires taking a position and deciding how and when to compromise.
B) Negotiation requires a manager to be able to deal with money.
C) The task of negotiation is taken on only by the decision-makers who are always top managers.
D) Negotiation requires no interpersonal or informational skill.

E) B) and C)
F) None of the above

Correct Answer

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One of the common characteristics of all organisations is ________ that defines rules,regulations and values of the organisation.


A) an explicit goal
B) a set of written bylaws
C) a stated purpose
D) a structure

E) C) and D)
F) None of the above

Correct Answer

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