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Exam 17: Managing Organizational Change

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Question 1

Multiple Choice

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Randall Stephenson used ____ to reduce resistance to change when he took over as the CEO of AT&T.

A) his positional power
B) monetary rewards
C) engagement
D) his political competencies

E) A) and B)
F) A) and C)

Correct Answer

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C

Question 2

Multiple Choice

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All of the following are common characteristics of effective planned change programs except:

A) the organization's members must be the key source of energy for change
B) an external party must provide guidance and support for the change
C) organization members must be willing to change their behaviors
D) organization members must believe in the potential value of the changes proposed

E) C) and D)
F) None of the above

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Question 3

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Change involves moving from the known to the unknown.

Experts who have studied information technology's impact on organizations have observed that IT changes almost everything about an organization-its structure,its products,its markets,and its manufacturing processes.

All of the following are recommendations for increasing the success of efforts at changing organizational culture except:

According to the Diversity competency: Managing across Generations,one of the negative traits of Generation Y'ers is that they have a relaxed work ethic.

With more career options,Gen Y employees are nudging some organizations to think more creatively about the work/life balance.

Which of the following would not be considered among the most significant pressures for change in organizations?

In Learning from Experience: José Sergio Gabrielli de Azevedo of Petrobras,when José Sergio Gabrielli de Azevedo later took over the reins as CEO in 2005,his goal was to have the company earn a profit.

Force field analysis suggests that any stable situation can be considered to be in a state of equilibrium resulting from a balance of driving and following forces that are constantly supporting each other.

The organizational development approach to change is characterized by all of the following except:

Employees are invested in the status quo in their jobs.

Which initiative contributing to effective change management involves energizing commitment and describing a desired future state?

To increase the odds of successful cultural change,organizations should do all of the following except:

According to force field analysis,any situation can be considered to be in a state of change resulting from an imbalance of forces constantly pushing against each other.

An almost infinite variety of pressures for change impinge on organizations.

According to the Change competency: Target,in order to understand the consumer,Target created a "creative cabinet," a secret team of 12 diverse customers.

Team building is a process by which members of a work group or team are picked because they all have a similar personality.

In a rigid,mechanistic organization that places great emphasis on lines of authority,responsibility,and accountability,new ideas will frequently be screened out because they violate the status quo.This would be a manifestation of ____ as a source of resistance to change.

In Learning from Experience: José Sergio Gabrielli de Azevedo of Petrobras,Petrobras had not installed sensors to detect a spill into the Guanabara Bay,and as result it was fined more than $25 million by the Brazilian government.