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If supervisors are able to observe only a small portion of an employee's behaviour and performance,then they should:


A) evaluate several employees and average their performance results.
B) evaluate the employee's performance based on their personal observations.
C) consider using 360-degree feedback for that employee.
D) infer job performance on unobserved tasks from the person's performance on observed tasks.
E) None of the answers apply.

F) A) and B)
G) A) and C)

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Four-drive theory is based on the idea that:


A) needs can be learned.
B) needs form a permanent hierarchy.
C) employee motivation is based on expectations.
D) the sources of employee needs are hard-wired.
E) people do not really have any needs.

F) C) and E)
G) B) and C)

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Jack Smith and Sam Clemens are neighbours who work as purchasing managers in different companies in the petrochemical industry.During one neighbourly discussion,Jack learned that Sam's salary was nearly 15 per cent higher than his even though their job duties were similar.Other than this difference,both received similar benefits and seemed to enjoy their jobs and colleagues.Jack was upset about Sam's higher salary,although he hid his emotions from Sam.(After all,it wasn't Sam's fault that they received different salary levels.)Jack was frustrated not only because Sam received a significantly higher salary,but also because Jack was certain that he worked longer hours and was more productive than Sam.According to equity theory research,what will Jack probably do to reduce his upset feelings?

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The textbook describes six possible cons...

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Over reward inequity occurs whenever other people receive less money than you do.

A) True
B) False

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Expectancy theory identifies emotions as a key component of employee motivation.

A) True
B) False

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Effective feedback:


A) is general enough that it applies to any employee.
B) is provided only through social sources.
C) is provided no more frequently than once every three months.
D) All of the answers are correct.
E) None of the answers apply.

F) C) and E)
G) A) and B)

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People with a high need for affiliation:


A) want to form positive relationships with others.
B) try to project a favourable image of themselves.
C) try to smooth out conflicts that occur in meetings and other social settings.
D) tend to work well in coordinating roles.
E) All of the answers are correct.

F) B) and E)
G) B) and C)

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A recent survey of professors identified goal setting as:


A) one of the top OB theories in terms of validity and usefulness.
B) a theory that motivates executives but has little or no effect on the motivation of non-management staff.
C) a theory which has the opposite effect on employee motivation than was originally intended.
D) None of the answers apply.
E) one of the top OB theories in terms of validity and usefulness, but has the opposite effect on employee motivation than was originally intended.

F) A) and E)
G) B) and D)

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Employees who believe that accomplishing a particular task will almost certainly result in a day off with pay would have:


A) an E-to-P expectancy above 100.
B) a P-to-O expectancy close to 1:0.
C) an outcome valence above 0:0.
D) an E-to-P expectancy close to minus 100.
E) a P-to-O expectancy close to 100.

F) A) and D)
G) D) and E)

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McClelland's learned needs theory does NOT include which of these needs?


A) Safety need
B) Achievement need
C) Socialized power need
D) Personalized power need
E) Affiliation need

F) All of the above
G) B) and D)

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To determine the fairness of pay or other outcomes,people usually apply:


A) the equity principle.
B) the equality principle.
C) the need principle.
D) a combination of the above principles in different situations.
E) a combination of the equity principle and the need principle but never the equality principle.

F) B) and D)
G) B) and C)

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Four-drive theory recommends:


A) that companies should encourage employees to fulfill one drive at a time.
B) that companies should provide sufficient rewards, learning opportunities, and social interaction at the same time.
C) that companies should only hire people with a strong drive to defend.
D) that companies should create a work environment that routinely triggers the employee's drive to defend.
E) None of the answers apply.

F) C) and E)
G) A) and B)

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Unlike needs hierarchy models,recent studies suggest that:


A) values, self-concept, and social identity influence a person's unique needs hierarchy.
B) people do not have a needs hierarchy.
C) everyone has the same needs hierarchy.
D) physiological and safety needs are always the lowest level needs.
E) all needs are learned rather than formed from innate drives.

F) A) and B)
G) B) and E)

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According to equity theory:


A) we compare ourselves with a comparison other only when we are certain that inequity exists.
B) our comparison other never exists in real life.
C) our comparison other is always someone in another organization.
D) we choose people as comparison others only when we know that they receive fewer outcomes than we do.
E) none of these statements are true.

F) All of the above
G) A) and D)

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According to learned needs theory,people with a high personalized need for power enjoy power for its own sake and use it to advance their career rather than to benefit others.

A) True
B) False

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Needs are defined as goal- oriented forces that people experience.

A) True
B) False

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If individuals are unable to satisfy a particular need,the ERG theory states that they:


A) keep trying to fulfill this need until it is satisfied.
B) redirect their efforts towards fulfilling a higher need in the hierarchy.
C) permanently remove the blocked need from their list of needs to satisfy.
D) redirect their efforts towards fulfilling a lower need in the hierarchy.
E) any one of the four options above might occur depending on the individual.

F) B) and C)
G) C) and E)

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According to learned needs theory,companies should hire leaders with a strong need for personalized power.

A) True
B) False

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Goal setting is more effective when employees can easily complete the goals assigned to them.

A) True
B) False

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How is effective feedback related to an employee's task cycle (the time required to complete a typical task in the job) ?


A) Feedback should be received an average of three times within each task cycle.
B) Employees with short task cycles usually need to receive feedback less often than employees with long task cycles.
C) Employees with short task cycles should receive feedback more frequently than employees with long task cycles.
D) Employees with short task cycles should never receive feedback.
E) Task cycles have no effect on effective feedback.

F) A) and D)
G) None of the above

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