Question 1

ISO standards ask a company first to document and implement its systems for quality management and then to verify, by means of an internal audit, the compliance of those systems with the requirements of the standards.

Accepted Answer

A) True 
 B)False

Question 2

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

Accepted Answer

A)  Response
B)  Serviceability
C)  Reliability
D)  Reputation
E)  Perceived qualityF) D) and E)
G) A) and E)

Question 3

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

Accepted Answer

A) True 
 B)False

Question 4

A quality guru named Joseph M.Juran is well known for his program structured around "14 points" for management.

Accepted Answer

A) True 
 B)False

Question 5

An opportunity flow diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A)  Define
B)  Measure
C)  Analyze
D)  Improve
E)  ControlF) B) and C)
G) A) and D)

Question 6

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

Accepted Answer

A) True 
 B)False

Question 7

A flowchart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A)  Define
B)  Measure
C)  Analyze
D)  Improve
E)  ControlF) A) and B)
G) A) and C) A

Question 8

Design of experiments is a statistical methodology often used in Six-Sigma projects.It aims to accomplish which of the following?

Accepted Answer

A)  Keep careful track of the occurrences of each possible defect.
B)  Determine the cause-and-effect relationships between process variables and output.
C)  Report defects to management on a Pareto chart.
D)  Carefully change each individual process variable until the cause of a defect is found.
E)  Eliminate defects by finding out who or what is causing them.F) None of the above
G) A) and D) B

Question 9

Which of the following is the cost of quality classification for costs such as scrap, rework, or repair?

Accepted Answer

A)  Appraisal costs
B)  Prevention costs
C)  External failure costs
D)  Internal failure costs
E)  Rework and wastageF) A) and B)
G) C) and E)

Question 10

An opportunity flow diagram is a time-sequenced chart showing plotted values measuring the flow of end product or components.

Accepted Answer

A) True 
 B)False

Question 11

Design quality in products refers to the degree to which product or service design specifications are met.

Accepted Answer

A) True 
 B)False

Question 12

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance, certain luxury sedans are said to be of "higher quality" than some low-priced sub-compact automobiles.

Accepted Answer

A) True 
 B)False

Question 13

W.Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

Accepted Answer

A) True 
 B)False

Question 14

One SPC tool used in total quality management is the Pareto chart.

Accepted Answer

A) True 
 B)False

Question 15

ISO 9000 is primarily concerned with environmental management.

Accepted Answer

A) True 
 B)False  False

Question 16

A quality guru named Philip Crosby defined quality as fitness for use.

Accepted Answer

A) True 
 B)False

Question 17

A Pareto chart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A)  Define
B)  Measure
C)  Analyze
D)  Improve
E)  ControlF) A) and E)
G) D) and E)

Question 18

Design quality refers to the inherent value of the product in the marketplace.

Accepted Answer

A) True 
 B)False

Question 19

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran, had the same general message about what it took to achieve outstanding quality.Which of the following was not part of that message?

Accepted Answer

A)  Quality is free
B)  Leadership from senior management
C)  Customer focus
D)  Total involvement of the workforce
E)  Continuous improvementF) D) and E)
G) B) and E)

Question 20

One tool used in total quality management is the run chart.

Accepted Answer

A) True 
 B)False

Exam 12: Six Sigma Quality

ISO standards ask a company first to document and implement its systems for quality management and then to verify, by means of an internal audit, the compliance of those systems with the requirements of the standards.

Correct AnswerverifiedShow Answer

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

Correct AnswerverifiedShow Answer

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

Correct AnswerverifiedShow Answer

A quality guru named Joseph M.Juran is well known for his program structured around "14 points" for management.

Correct AnswerverifiedShow Answer

An opportunity flow diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Correct AnswerverifiedShow Answer

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

Correct AnswerverifiedShow Answer

A flowchart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Correct AnswerverifiedA

Design of experiments is a statistical methodology often used in Six-Sigma projects.It aims to accomplish which of the following?

Correct AnswerverifiedB

Which of the following is the cost of quality classification for costs such as scrap, rework, or repair?

Correct AnswerverifiedShow Answer

An opportunity flow diagram is a time-sequenced chart showing plotted values measuring the flow of end product or components.

Correct AnswerverifiedShow Answer

Design quality in products refers to the degree to which product or service design specifications are met.

Correct AnswerverifiedShow Answer

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance, certain luxury sedans are said to be of "higher quality" than some low-priced sub-compact automobiles.

Correct AnswerverifiedShow Answer

W.Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

Correct AnswerverifiedShow Answer

One SPC tool used in total quality management is the Pareto chart.

Correct AnswerverifiedShow Answer

ISO 9000 is primarily concerned with environmental management.

Correct AnswerverifiedFalse

A quality guru named Philip Crosby defined quality as fitness for use.

Correct AnswerverifiedShow Answer

A Pareto chart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Correct AnswerverifiedShow Answer

Design quality refers to the inherent value of the product in the marketplace.

Correct AnswerverifiedShow Answer

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran, had the same general message about what it took to achieve outstanding quality.Which of the following was not part of that message?

Correct AnswerverifiedShow Answer

One tool used in total quality management is the run chart.

Correct AnswerverifiedShow Answer

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