Question 1

When the manager at Big League Bats wants to assess where the company gets the wood used to make the bats,the part of the value chain is he most likely to look at is ____.

Accepted Answer

A)   inbound logistics
B)   operations
C)   outbound logistics
D)   marketing and sales
E)   research and developmentF) A) and E)
G) B) and E)

Question 2

Employees who retain their jobs after downsizing often experience heavier workloads and loss of organizational commitment and become risk-averse,which are usually symptoms of ____.

Accepted Answer

A)   unemployment anxiety
B)   survivor's syndrome
C)   downsizing disorientation
D)   downsizing anxiety
E)   employee depressionF) B) and D)
G) A) and C)

Question 3

The mechanistic organization emphasizes flexibility and is less rigid than the organic structure.

Accepted Answer

A) True 
 B)False

Question 4

Mark's task to successfully achieve an appropriate size at which the company can perform most effectively is known as ____.

Accepted Answer

A)   rightsizing
B)   benchmarking
C)   buffering
D)   strategic maneuvering
E)   size analysisF) C) and D)
G) C) and E)

Question 5

Which of the following involves eliminating functions,hierarchical levels,or even whole units?

Accepted Answer

A)   Reengineering
B)   Domain selection
C)   Downsizing
D)   Buffering
E)   BenchmarkingF) A) and B)
G) A) and C)

Question 6

Which of the following statements is true about the organic structure?

Accepted Answer

A)   Jobholders have fewer,fixed responsibilities.
B)   It is more rigid than a mechanistic structure.
C)   It is characterized by a lack of flexibility.
D)   Jobholders rely more heavily on judgment than on rules.
E)   It values obedience to authority more than commitment to the organization's goals.F) A) and E)
G) A) and D)

Question 7

One aspect that Alyssa considered was to be sure that the firm focused on its competitiveness and managed its core capabilities to obtain competitive advantage.Which of the following should Alyssa recommend to her boss to best accomplish this goal?

Accepted Answer

A)   Coordinate by standardization
B)   Formalize all processes with the approval of the board
C)   Change the organization to a matrix structure
D)   Accumulate the right resources and eliminate resources that don't provide value
E)   Centralize decision makingF) D) and E)
G) B) and C)

Question 8

Discuss the important features of six sigma quality.

Accepted Answer

Six Sigma quality is a set of techniques...

Question 9

Slim Center Counseling and ASA Software recently joined forces to produce a meal planning program for use on home computers.The two organizations are working together on the project since neither could have developed it using only their own resources.Both will own the resulting program.This is an example of a ____.

Accepted Answer

A)   network organization
B)   strategic alliance
C)   cluster organization
D)   subordinate collaboration
E)   high-involvement organizationF) D) and E)
G) A) and C)

Question 10

Survivor's syndrome occurs when an employee deals with a major work failure.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is one of the criteria for receiving the Malcolm Baldrige National Quality Award?

Accepted Answer

A)   Use of JIT
B)   Extensive training for workers
C)   Technological innovation
D)   Customer and market focus
E)   ISO 9001 certificationF) A) and C)
G) B) and C)

Question 12

An organization that is skilled at creating,acquiring,and transferring knowledge and at modifying its behavior to reflect new knowledge and insights is known as a ____ organization.

Accepted Answer

A)   learning
B)   high-involvement
C)   mechanistic
D)   network
E)   matrixF) A) and B)
G) B) and E)

Question 13

Which of the following is an effective practice in downsizing?

Accepted Answer

A)   Laying off excessive people so that new people can be hired when needed
B)   Making slow,small,and frequent layoffs to maintain productivity
C)   Engaging in excessive hiring so that downsizing doesn't affect productivity
D)   Giving special attention and help to those who have lost their jobs
E)   Implementing voluntary early retirementF) B) and C)
G) C) and D)

Question 14

Will is the marketing head of a firm.He usually strives for long-term improvement rather than short-term profit,regardless of the economic environment.In the context of Deming's 14 points of quality,this is an example of:

Accepted Answer

A)   creating constancy of purpose.
B)   adopting a new philosophy.
C)   improving constantly and forever the system of production and service.
D)   taking action to accomplish the transformation.
E)   offering training and retraining.F) B) and D)
G) A) and D)

Question 15

An operation that achieves increased efficiency while simultaneously improving effectiveness is best described as practicing ____.

Accepted Answer

A)   lean manufacturing
B)   ISO 9001
C)   mass customization
D)   concurrent engineering
E)   JIT operationsF) A) and D)
G) A) and C)

Question 16

According to Christine,efficiency can be improved by avoiding:

Accepted Answer

A)   diseconomies of scale.
B)   diseconomies of scope.
C)   economies of scale.
D)   economies of scope.
E)   economies of sizE.F) A) and C)
G) All of the above

Question 17

Which of the following is a support activity in the generic value chain?

Accepted Answer

A)   Research and development
B)   Operations
C)   Outbound logistics
D)   Procurement
E)   Marketing and salesF) B) and D)
G) B) and C)

Question 18

Size creates economies of scale and economies of scope.Explain these two advantages of larger size.What are diseconomies of scale? Give an example.

Accepted Answer

Size creates economies of scale and econ...

Question 19

When the manager considers the players' requirements,the part of the value chain is he most likely looking at is ____.

Accepted Answer

A)   inbound logistics
B)   operations
C)   outbound logistics
D)   marketing and sales
E)   research and developmentF) B) and C)
G) A) and C)

Question 20

Executives at a pharmaceuticals company have been working with a consultant to implement ISO 9001.They have established the company's vision and goals,and have been working hard to provide inspiration to their employees and establish trust.Which of the following principles is the company addressing here?

Accepted Answer

A)   Involvement of people
B)   Strategic quality planning
C)   Mutually beneficial supplier relationships
D)   Process approach to management
E)   LeadershipF) A) and B)
G) B) and D)

Exam 9: Organizational Agility

Which of the following is an effective practice in downsizing?

Correct Answer
verified

Will is the marketing head of a firm.He usually strives for long-term improvement rather than short-term profit,regardless of the economic environment.In the context of Deming's 14 points of quality,this is an example of:

Correct Answer
verified

Correct Answer
verified

Which of the following is a support activity in the generic value chain?

Correct Answer
verified

The mechanistic organization emphasizes flexibility and is less rigid than the organic structure.

Correct Answer
verified

When the manager at Big League Bats wants to assess where the company gets the wood used to make the bats,the part of the value chain is he most likely to look at is ____.

Correct Answer
verified

An operation that achieves increased efficiency while simultaneously improving effectiveness is best described as practicing ____.

Correct Answer
verified

Correct Answer
verified

According to Christine,efficiency can be improved by avoiding:

Correct Answer
verified

Discuss the important features of six sigma quality.

Correct Answer
Answered by ExamLex AI
Six Sigma quality is a set of techniques...
View Answer

Which of the following is one of the criteria for receiving the Malcolm Baldrige National Quality Award?

Correct Answer
verified

An organization that is skilled at creating,acquiring,and transferring knowledge and at modifying its behavior to reflect new knowledge and insights is known as a ____ organization.

Correct Answer
verified

Employees who retain their jobs after downsizing often experience heavier workloads and loss of organizational commitment and become risk-averse,which are usually symptoms of ____.

Correct Answer
verified

Size creates economies of scale and economies of scope.Explain these two advantages of larger size.What are diseconomies of scale? Give an example.

Correct Answer
Answered by ExamLex AI
Size creates economies of scale and econ...
View Answer

Which of the following involves eliminating functions,hierarchical levels,or even whole units?

Correct Answer
verified

Survivor's syndrome occurs when an employee deals with a major work failure.

Correct Answer
verified

Which of the following statements is true about the organic structure?

Correct Answer
verified

One aspect that Alyssa considered was to be sure that the firm focused on its competitiveness and managed its core capabilities to obtain competitive advantage.Which of the following should Alyssa recommend to her boss to best accomplish this goal?

Correct Answer
verified

When the manager considers the players' requirements,the part of the value chain is he most likely looking at is ____.

Correct Answer
verified

Mark's task to successfully achieve an appropriate size at which the company can perform most effectively is known as ____.

Correct Answer
verified

Exam 9: Organizational Agility

Which of the following is an effective practice in downsizing?

Correct AnswerverifiedShow Answer

Will is the marketing head of a firm.He usually strives for long-term improvement rather than short-term profit,regardless of the economic environment.In the context of Deming's 14 points of quality,this is an example of:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is a support activity in the generic value chain?

Correct AnswerverifiedShow Answer

The mechanistic organization emphasizes flexibility and is less rigid than the organic structure.

Correct AnswerverifiedShow Answer

When the manager at Big League Bats wants to assess where the company gets the wood used to make the bats,the part of the value chain is he most likely to look at is ____.

Correct AnswerverifiedShow Answer

An operation that achieves increased efficiency while simultaneously improving effectiveness is best described as practicing ____.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

According to Christine,efficiency can be improved by avoiding:

Correct AnswerverifiedShow Answer

Discuss the important features of six sigma quality.

Correct AnswerAnswered by ExamLex AISix Sigma quality is a set of techniques...View AnswerShow Answer

Which of the following is one of the criteria for receiving the Malcolm Baldrige National Quality Award?

Correct AnswerverifiedShow Answer

An organization that is skilled at creating,acquiring,and transferring knowledge and at modifying its behavior to reflect new knowledge and insights is known as a ____ organization.

Correct AnswerverifiedShow Answer

Employees who retain their jobs after downsizing often experience heavier workloads and loss of organizational commitment and become risk-averse,which are usually symptoms of ____.

Correct AnswerverifiedShow Answer

Size creates economies of scale and economies of scope.Explain these two advantages of larger size.What are diseconomies of scale? Give an example.

Correct AnswerAnswered by ExamLex AISize creates economies of scale and econ...View AnswerShow Answer

Which of the following involves eliminating functions,hierarchical levels,or even whole units?

Correct AnswerverifiedShow Answer

Survivor's syndrome occurs when an employee deals with a major work failure.

Correct AnswerverifiedShow Answer

Which of the following statements is true about the organic structure?

Correct AnswerverifiedShow Answer

One aspect that Alyssa considered was to be sure that the firm focused on its competitiveness and managed its core capabilities to obtain competitive advantage.Which of the following should Alyssa recommend to her boss to best accomplish this goal?

Correct AnswerverifiedShow Answer

When the manager considers the players' requirements,the part of the value chain is he most likely looking at is ____.

Correct AnswerverifiedShow Answer

Mark's task to successfully achieve an appropriate size at which the company can perform most effectively is known as ____.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
Six Sigma quality is a set of techniques...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
Size creates economies of scale and econ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified