Question 1

______ has been associated with success for managers and salespeople.

Accepted Answer

A)  Agreeableness
B)  Extroversion
C)  Openness to experience
D)  Emotional stability
E)  ConscientiousnessF) B) and C)
G) All of the above

Question 2

Personality is defined as the stable psychological traits and behavioral attributes that give a person his or her identity.

Accepted Answer

A) True 
 B)False

Question 3

People with ______ exhibit less anxiety,greater motivation,and stronger expectations that effort leads to performance.

Accepted Answer

A)  high self-efficacy
B)  high self-monitoring
C)  low self-efficacy
D)  an internal locus of control
E)  an external locus of controlF) A) and B)
G) B) and E)

Question 4

Extra staff to cover the lunch hour rush for a busy downtown restaurant,Salads and Soup,is an example of a buffer that the manager used to prevent employee burnout,as well as meet customer demand.

Accepted Answer

A) True 
 B)False

Question 5

As a manager,when you expect employees to perform badly,they probably will,and when you expect them to perform well,they probably will perform badly too.

Accepted Answer

A) True 
 B)False

Question 6

As employees' age increases,their job involvement,motivation,organizational commitment,and satisfaction decrease.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not a trait of emotional intelligence?

Accepted Answer

A)  self-awareness
B)  self-sufficiency
C)  relationship management
D)  social awareness
E)  self-managementF) A) and C)
G) A) and D)

Question 8

Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working.Still,she truly believes in what the company is trying to accomplish.Carol has _____.

Accepted Answer

A)  poor job performance
B)  low job satisfaction
C)  low organizational commitment
D)  poor job enrichment
E)  low job involvementF) A) and B)
G) B) and D)

Question 9

Which of the following is not a distortion in perception?

Accepted Answer

A)  causal attribution
B)  stereotyping
C)  halo effect
D)  recency effect
E)  cognitive dissonanceF) B) and D)
G) B) and E)

Question 10

On Gardenswartz and Rowe's diversity wheel,internal dimensions of diversity such as gender,age,ethnicity,race,sexual orientation,and physical abilities strongly influence our attitudes and expectations and assumptions about other people,which in turn influence our own behavior.

Accepted Answer

A) True 
 B)False

Question 11

Job satisfaction reflects the extent to which an employee identifies with an organization and is dedicated to its goals.

Accepted Answer

A) True 
 B)False

Question 12

Define stress and describe at least four sources of stress on the job.

Accepted Answer

Here are six sources of stress on the jo...

Question 13

Define the recency effect and provide examples.

Accepted Answer

The recency effect is the tendency to re...

Question 14

Job satisfaction results in stronger ______ and lower levels of ______.

Accepted Answer

A)  job involvement;work-life balance
B)  organizational commitment;perceived stress
C)  motivation;life satisfaction
D)  perceived stress;life satisfaction
E)  perceived stress;absenteeismF) C) and E)
G) A) and C)

Question 15

Define the four types of distortion in perception.Provide an example of each.

Accepted Answer

The four types of distortion are:
1.Ster...

Question 16

Tracy exhibited organizational citizenship when she asked her colleagues from other departments about their projects and what they were trying to accomplish with genuine interest.

Accepted Answer

A) True 
 B)False

Question 17

Define the two attributional tendencies that can distort one's interpretation of observed behavior-fundamental attribution bias and self-serving bias,and provide examples of each.

Accepted Answer

■ Fundamental attribution bias:In fundam...

Question 18

A smoker who claims that the habit is not as dangerous as antismoking messages suggest,saying "My grandmother smokes and she's in her 80s," is attempting to increase cognitive dissonance.

Accepted Answer

A) True 
 B)False

Question 19

If you have a(n) ____________,you believe you control your own destiny.

Accepted Answer

A)  tolerance for ambiguity
B)  low level of self-efficacy
C)  external locus of control
D)  internal locus of control
E)  high level of learned helplessnessF) A) and D)
G) C) and D)

Question 20

A student carrying a full course load plus working full time plus trying to have a social life may experience role overload.

Accepted Answer

A) True 
 B)False

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

______ has been associated with success for managers and salespeople.

Correct AnswerverifiedShow Answer

Define the recency effect and provide examples.

Correct AnswerverifiedThe recency effect is the tendency to re...View AnswerShow Answer

As employees' age increases,their job involvement,motivation,organizational commitment,and satisfaction decrease.

Correct AnswerverifiedShow Answer

On Gardenswartz and Rowe's diversity wheel,internal dimensions of diversity such as gender,age,ethnicity,race,sexual orientation,and physical abilities strongly influence our attitudes and expectations and assumptions about other people,which in turn influence our own behavior.

Correct AnswerverifiedShow Answer

Tracy exhibited organizational citizenship when she asked her colleagues from other departments about their projects and what they were trying to accomplish with genuine interest.

Correct AnswerverifiedShow Answer

Which of the following is not a trait of emotional intelligence?

Correct AnswerverifiedShow Answer

Define stress and describe at least four sources of stress on the job.

Correct AnswerverifiedHere are six sources of stress on the jo...View AnswerShow Answer

Job satisfaction results in stronger ______ and lower levels of ______.

Correct AnswerverifiedShow Answer

A smoker who claims that the habit is not as dangerous as antismoking messages suggest,saying "My grandmother smokes and she's in her 80s," is attempting to increase cognitive dissonance.

Correct AnswerverifiedShow Answer

As a manager,when you expect employees to perform badly,they probably will,and when you expect them to perform well,they probably will perform badly too.

Correct AnswerverifiedShow Answer

Extra staff to cover the lunch hour rush for a busy downtown restaurant,Salads and Soup,is an example of a buffer that the manager used to prevent employee burnout,as well as meet customer demand.

Correct AnswerverifiedShow Answer

Job satisfaction reflects the extent to which an employee identifies with an organization and is dedicated to its goals.

Correct AnswerverifiedShow Answer

Define the two attributional tendencies that can distort one's interpretation of observed behavior-fundamental attribution bias and self-serving bias,and provide examples of each.

Correct Answerverified■ Fundamental attribution bias:In fundam...View AnswerShow Answer

Which of the following is not a distortion in perception?

Correct AnswerverifiedShow Answer

Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working.Still,she truly believes in what the company is trying to accomplish.Carol has _____.

Correct AnswerverifiedShow Answer

A student carrying a full course load plus working full time plus trying to have a social life may experience role overload.

Correct AnswerverifiedShow Answer

If you have a(n) ____________,you believe you control your own destiny.

Correct AnswerverifiedShow Answer

People with ______ exhibit less anxiety,greater motivation,and stronger expectations that effort leads to performance.

Correct AnswerverifiedShow Answer

Define the four types of distortion in perception.Provide an example of each.

Correct AnswerverifiedThe four types of distortion are:1.Ster...View AnswerShow Answer

Personality is defined as the stable psychological traits and behavioral attributes that give a person his or her identity.

Correct AnswerverifiedShow Answer

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The recency effect is the tendency to re...
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Here are six sources of stress on the jo...
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Job satisfaction results in stronger and lower levels of .

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■ Fundamental attribution bias:In fundam...
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Correct Answer
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Correct Answer
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The four types of distortion are:
1.Ster...
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