A) making old sources of revenue obsolete
B) increasing infrastructure costs
C) increasing technology costs
D) adding new sources of revenue
E) adding convenience
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Multiple Choice
A) speed and convenience
B) customization
C) media flexibility
D) redefinition of product value
E) all of the above
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Multiple Choice
A) use of technology to improve efficiency inside the company
B) improved communication with customers
C) perceived increase in market reach
D) employee downsizing due to automation
E) a cultural shift within the firm
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True/False
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True/False
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True/False
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Multiple Choice
A) TCP
B) HTTP
C) HTML
D) IP
E) XML
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Multiple Choice
A) using the internet to invest in other companies.
B) pooling together resources so that small businesses can compete.
C) ecommerce transactions between customers and companies.
D) electronic transactions between businesses in the same area.
E) electronic transactions between businesses, primarily through the internet.
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True/False
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Multiple Choice
A) increased revenue and cost reduction.
B) increased sales volume and cost reduction.
C) reductions in customer service personnel and increased customer service.
D) improved relations with suppliers and customers.
E) expanding market reach and increased competitive advantage.
Correct Answer
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Multiple Choice
A) ERP systems are large software applications used to automate activities across a business.
B) ERP systems are predominately used in small to medium sized companies.
C) ERP systems usually use a number of different databases.
D) ERP systems are simple to implement in a business.
E) ERP systems serve the same purpose as CRM systems.
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Essay
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View Answer
Multiple Choice
A) They involve systems that fully automate purchases by staff and involve electronic contact with outside suppliers.
B) They involve the selling end of the supply chain, which consists of customers and the processes that connect with them.
C) They automate transactions involved with selling products to an organization's suppliers.
D) They connect an organization's suppliers directly to its customers.
E) They have no direct link to the systems of an organization's suppliers or customers.
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Multiple Choice
A) the use of technology to connect with customers and suppliers.
B) the use of technology to reduce costs and/or increase profits.
C) online advertising and webpages.
D) using electronic networks to reach new markets.
E) all of the above.
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Multiple Choice
A) the supply chain allows companies to market to customers efficiently
B) SCM and CRM are both parts of EDI
C) SCM and CRM are competing business theories
D) CRM and SCM can share information and are critical to each other due to data integration
E) SCM gets parts from suppliers to sell to customers online
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Multiple Choice
A) encryption
B) credit cards
C) firewall
D) smart cards
E) passwords
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True/False
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True/False
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Short Answer
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View Answer
True/False
Correct Answer
verified
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