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With regard to ebusiness, business models have changed substantially in all but which of the following ways?


A) making old sources of revenue obsolete
B) increasing infrastructure costs
C) increasing technology costs
D) adding new sources of revenue
E) adding convenience

F) A) and C)
G) A) and D)

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Which of the following features of internet-based business have an impact on the models adopted by businesses?


A) speed and convenience
B) customization
C) media flexibility
D) redefinition of product value
E) all of the above

F) B) and E)
G) B) and D)

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Which of the following is the driving force for ebusiness growth in many companies?


A) use of technology to improve efficiency inside the company
B) improved communication with customers
C) perceived increase in market reach
D) employee downsizing due to automation
E) a cultural shift within the firm

F) A) and C)
G) A) and B)

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Artificial intelligence (AI) is a powerful application or set of applications that allows businesses to capture, analyze, interpret, and report on data across an enterprise, thus creating valuable information for the enterprise.

A) True
B) False

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One of the reasons people use the internet is for convenience.

A) True
B) False

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Government to Government (G2G) is one of the domains of ebusiness.

A) True
B) False

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The predominant scripting language used to create webpages is ________.


A) TCP
B) HTTP
C) HTML
D) IP
E) XML

F) A) and E)
G) A) and D)

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The business to business arena of electronic commerce can be described as:


A) using the internet to invest in other companies.
B) pooling together resources so that small businesses can compete.
C) ecommerce transactions between customers and companies.
D) electronic transactions between businesses in the same area.
E) electronic transactions between businesses, primarily through the internet.

F) A) and B)
G) All of the above

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The rise in the use of the internet is the single most important enabler of ebusiness of any type.

A) True
B) False

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Growth in ebusiness is driven by how its benefits will impact profitability. The two main ways in which contribution to profit can be achieved are:


A) increased revenue and cost reduction.
B) increased sales volume and cost reduction.
C) reductions in customer service personnel and increased customer service.
D) improved relations with suppliers and customers.
E) expanding market reach and increased competitive advantage.

F) C) and D)
G) B) and E)

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Which of the following statements is true with regard to ERP systems?


A) ERP systems are large software applications used to automate activities across a business.
B) ERP systems are predominately used in small to medium sized companies.
C) ERP systems usually use a number of different databases.
D) ERP systems are simple to implement in a business.
E) ERP systems serve the same purpose as CRM systems.

F) D) and E)
G) C) and D)

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What is business intelligence (BI)?

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Business intelligence (BI) is a powerful...

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Which of the following is true of sell-side procurement systems?


A) They involve systems that fully automate purchases by staff and involve electronic contact with outside suppliers.
B) They involve the selling end of the supply chain, which consists of customers and the processes that connect with them.
C) They automate transactions involved with selling products to an organization's suppliers.
D) They connect an organization's suppliers directly to its customers.
E) They have no direct link to the systems of an organization's suppliers or customers.

F) B) and C)
G) A) and E)

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Ebusiness can be defined as:


A) the use of technology to connect with customers and suppliers.
B) the use of technology to reduce costs and/or increase profits.
C) online advertising and webpages.
D) using electronic networks to reach new markets.
E) all of the above.

F) None of the above
G) A) and B)

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Supply chain management is related to customer relationship management in the following way:


A) the supply chain allows companies to market to customers efficiently
B) SCM and CRM are both parts of EDI
C) SCM and CRM are competing business theories
D) CRM and SCM can share information and are critical to each other due to data integration
E) SCM gets parts from suppliers to sell to customers online

F) A) and B)
G) B) and D)

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Which of the following does not increase privacy and security on the internet?


A) encryption
B) credit cards
C) firewall
D) smart cards
E) passwords

F) B) and E)
G) A) and D)

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The streamlining of the internal value chain and the external supply chain enable businesses to respond quickly to the increasingly stringent demands of ecustomers.

A) True
B) False

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One of the clear advantages of ebusiness is the lower cost of executing transactions.

A) True
B) False

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What are the major two challenges of ebusiness discussed in this chapter?

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privacy an...

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Social media marketing is completely free marketing for businesses.

A) True
B) False

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