FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 15: Organizational Change

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 21

True/False

Review LaterAdd Note

Review Later

The fourth principle of appreciative inquiry is called the poetic principle.

A) True
B) False

Correct Answer

verified

Show Answer

Question 22

Multiple Choice

Review LaterAdd Note

Review Later

The philosophy of positive organizational behaviour provided a deep grounding for:

A) parallel learning structures.
B) action research.
C) appreciative inquiry.
D) force field analysis.
E) Positive organizational behaviour is deeply grounded in none of these practices.

F) A) and C)
G) D) and E)

Correct Answer

verified

Show Answer

Question 23

Multiple Choice

Review LaterAdd Note

The concepts of unfreezing and refreezing the system are mainly represented in:

Action research takes the view that organizational change is all about bringing about real change,not testing theory.

In force field analysis,stability occurs when the driving forces and restraining forces are roughly of equal strength in opposite directions.

Diffusion of change is more likely to occur when employees are confused about their roles.

The CEO of a small manufacturing company (120 employees)recently heard about a large group intervention called future search which can bring about organizational change.The CEO says he wants to "put the entire system in the room" and use future search to convince employees that they need to reduce costs to remain competitive.The CEO has invited you,as a future search expert,to discuss what the future search process is and how well it might work for the CEO.

According to the force field analysis model,what is the best strategy to move the status quo to a desired state?

Until recently,employees at a regional building of a large telephone company were throwing out nearly two tons of rubbish every day.To reduce the amount of waste at the 12-storey building,a special task force was set up consisting of respected employees representing most areas within the building.The task force reviewed practices in other organizations and developed action plans to implement the changes.Employees received weekly information via email during the two months before the program started about what changes they should expect.Employees attended special sessions that showed them how to reduce paper waste by using both sides of paper,using scrap paper as memo pads,reusing office envelopes and relying more on email and voice mail than written memos.A special telephone hotline was set up so that employees could get answers to questions about recycling and ease their concerns about the change.The program also created barriers to wasteful behavior.Paper towels were replaced with electric hand dryers in the washrooms.Styrofoam cups were replaced with reusable mugs at each employee's desk.Wastepaper baskets in each cubicle were removed.In their place,employees were given tiny reusable bags to carry non-recyclables to specially marked trash cans located elsewhere in the building.The task force monitored waste every week and displayed the results on a large graph in the building entrance.What strategies did this company use to minimize resistance to change?

The parallel learning approach model,built on the idea of collecting information from organizational members,raises concerns about the risk of violating individual privacy rights.

An important feature of parallel learning structures is that they are social structures developed alongside the formal hierarchy with the purpose of increasing the organization's learning.

Which of the following practices tend to make it more difficult to bring about organizational change?

Direct costs,fear of the unknown,and incongruent organizational systems are all sources of resistance to change.

The textbook suggests that resistance to change represents:

Increasing the restraining forces and reducing the driving forces tends to:

Which of the following strategies for minimizing resistance to change should be used when all other strategies are ineffective?

What do parallel learning structure and future search events have in common?

The best way to manage resistance to change among those who will clearly lose out from the change is to introduce coercion practices.

Action research is a highly ___________ process.

One of the main advantages of quantum change is that it is less risky than incremental change.