Question 1

According to Everett Rogers, who among the following take longer to reach a decision to change, but are still ahead of the average?

Accepted Answer

A)   Innovators
B)   Early majority
C)   Late majority
D)   LaggardsE) A) and B)
F) A) and C)

Question 2

First-order changes are radical and fundamentally alter core assumptions.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following statements is True of second-order change?

Accepted Answer

A)   It is disruptive and discontinuous.
B)   It implies a degree of continuity and order.
C)   It primarily makes minor improvements to an existing structure.
D)   It is based on traditional thinking that upholds current core assumptions.E) B) and C)
F) C) and D)

Question 4

_____ are opinion leaders who evaluate ideas carefully, take risks, help to adapt new ideas to local settings, and have effective networking skills.

Accepted Answer

A)   Late adopters
B)   Innovators
C)   Early adopters
D)   LaggardsE) A) and D)
F) All of the above

Question 5

TrebleTip Corp., a producer of musical instruments, decides to start manufacturing personal computers that are compatible with its amplifiers and effects processors. This change by TrebleTip is a(n)  _____.

Accepted Answer

A)   shallow change
B)   incremental change
C)   first-order change
D)   second-order changeE) A) and B)
F) All of the above

Question 6

_____ are those that are implemented in anticipation of, or in response to, known trends and developments.

Accepted Answer

A)   Planned changes
B)   Adaptive changes
C)   Reorientation changes
D)   Emergent changesE) A) and D)
F) A) and B)

Question 7

Change management experience and capability have become "core selection factors" for candidates seeking promoted positions in many organizations.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements implies that it would be a mistake to think that disruptive innovation is the solution to most current organizational problems?

Accepted Answer

A)   Considerable business benefit can be achieved through small-scale initiatives and sustaining innovations.
B)   Most organizations have highly profitable businesses based on unconventional, radical products.
C)   New technology simply displaces old technology.
D)   The appeal of old technologies is short-lived.E) B) and C)
F) C) and D)

Question 9

Organizational culture is important because it influences organizational effectiveness.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is a suggestion for organizations seeking to develop the capabilities for handling disruptive innovation?

Accepted Answer

A)   Organizations should consider acquiring an organization that already has the required capabilities.
B)   Organizations should eliminate new structures such as dedicated, cross-functional teams.
C)   Organizations should ensure that the disruptive innovation is complex and untestable.
D)   Organizations should ensure that the disruptive innovation is less advantageous when compared with existing practice.E) None of the above
F) B) and D)

Question 11

Which of the following is the reason for the slow progress with internal corporate uses of social media?

Accepted Answer

A)   Social media provides static "one-way" communication from conventional web pages.
B)   Collaboration across organizational silos is prevented by social media.
C)   The acquisition of specialized equipment is required for the use of social media.
D)   There is a lack of clear return on the investment in social media.E) B) and C)
F) C) and D)

Question 12

_____ involves a specific initiative that solves a problem, and/or makes improvements, in ways that do not present a challenge to current methods and thinking.

Accepted Answer

A)   First-order change
B)   Second-order change
C)   Transformational change
D)   Radical changeE) None of the above
F) B) and C)

Question 13

According to Everett Rogers, who among the following are skeptical and risk averse and wait for most of their colleagues to adopt new ideas first?

Accepted Answer

A)   Early majority
B)   Innovators
C)   Late majority
D)   Early adoptersE) B) and C)
F) B) and D)

Question 14

Which of the following statements is True of organizational culture?

Accepted Answer

A)   The public image of an organization is shaped by its organizational culture.
B)   Weak organizational culture suggests strong emotional attachment to an organization.
C)   Organizations with a strong organizational culture have higher turnover rates than do organizations with weak culture.
D)   Organizations with a weak culture tend to have lower absenteeism rates than do organizations with a strong organizational culture.E) A) and D)
F) None of the above

Question 15

_____ leads to organizational transformation, by introducing new products, services, and ways of doing business, based on creative lateral thinking that alters current core assumptions.

Accepted Answer

A)   Incremental change
B)   First-order change
C)   Second-order change
D)   Continuous changeE) All of the above
F) B) and C)

Question 16

Which of the following statements is True of operational innovations?

Accepted Answer

A)   They are less difficult to implement than product innovations.
B)   They have to be implemented before anyone can really see how they are going to work.
C)   They are regarded by most companies as the most important source of competitive advantage.
D)   They are overvalued by the current business culture.E) A) and C)
F) None of the above

Question 17

The management of shallow change requires more management capability and resources than implementing frame-breaking initiatives.

Accepted Answer

A) True 
 B)False

Question 18

Owing to a recent legislation requiring game developers to restrict the amount of violence in their video games, DynaPlay Inc. removed certain violent elements from its upcoming line of games. This change is most accurately termed as a(n)  _____.

Accepted Answer

A)   emergent change
B)   planned change
C)   second-order change
D)   transformational changeE) B) and D)
F) A) and D)

Question 19

GoFire Inc., a manufacturer of sportswear, starts adding sweat resistant padding to its football helmets to enhance their comfort. This addition is most accurately termed a(n)  _____.

Accepted Answer

A)   incremental change
B)   inconsequential change
C)   second-order change
D)   transformational changeE) B) and C)
F) All of the above

Question 20

Which of the following statements is True of first-order change?

Accepted Answer

A)   It alters current core assumptions.
B)   It implies a degree of continuity and order.
C)   It is disruptive and discontinuous.
D)   It is rapid and groundbreaking.E) A) and B)
F) B) and D)

Exam 5: What Changesand What Doesnt

GoFire Inc., a manufacturer of sportswear, starts adding sweat resistant padding to its football helmets to enhance their comfort. This addition is most accurately termed a(n) _____.

Correct AnswerverifiedShow Answer

Owing to a recent legislation requiring game developers to restrict the amount of violence in their video games, DynaPlay Inc. removed certain violent elements from its upcoming line of games. This change is most accurately termed as a(n) _____.

Correct AnswerverifiedShow Answer

First-order changes are radical and fundamentally alter core assumptions.

Correct AnswerverifiedShow Answer

Which of the following statements is True of organizational culture?

Correct AnswerverifiedShow Answer

Which of the following statements is True of second-order change?

Correct AnswerverifiedShow Answer

The management of shallow change requires more management capability and resources than implementing frame-breaking initiatives.

Correct AnswerverifiedShow Answer

Which of the following statements implies that it would be a mistake to think that disruptive innovation is the solution to most current organizational problems?

Correct AnswerverifiedShow Answer

According to Everett Rogers, who among the following take longer to reach a decision to change, but are still ahead of the average?

Correct AnswerverifiedShow Answer

TrebleTip Corp., a producer of musical instruments, decides to start manufacturing personal computers that are compatible with its amplifiers and effects processors. This change by TrebleTip is a(n) _____.

Correct AnswerverifiedShow Answer

_____ are opinion leaders who evaluate ideas carefully, take risks, help to adapt new ideas to local settings, and have effective networking skills.

Correct AnswerverifiedShow Answer

_____ involves a specific initiative that solves a problem, and/or makes improvements, in ways that do not present a challenge to current methods and thinking.

Correct AnswerverifiedShow Answer

_____ leads to organizational transformation, by introducing new products, services, and ways of doing business, based on creative lateral thinking that alters current core assumptions.

Correct AnswerverifiedShow Answer

Which of the following is the reason for the slow progress with internal corporate uses of social media?

Correct AnswerverifiedShow Answer

Which of the following statements is True of operational innovations?

Correct AnswerverifiedShow Answer

Organizational culture is important because it influences organizational effectiveness.

Correct AnswerverifiedShow Answer

According to Everett Rogers, who among the following are skeptical and risk averse and wait for most of their colleagues to adopt new ideas first?

Correct AnswerverifiedShow Answer

Which of the following statements is True of first-order change?

Correct AnswerverifiedShow Answer

Change management experience and capability have become "core selection factors" for candidates seeking promoted positions in many organizations.

Correct AnswerverifiedShow Answer

_____ are those that are implemented in anticipation of, or in response to, known trends and developments.

Correct AnswerverifiedShow Answer

Which of the following is a suggestion for organizations seeking to develop the capabilities for handling disruptive innovation?

Correct AnswerverifiedShow Answer

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