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Which of the following is a support activity in the value chain?


A) receiving inputs for production
B) distributing products to buyers
C) helping customers use a product
D) negotiating prices with vendors

E) A) and B)
F) B) and D)

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A process may use multiple information systems,and an information system may touch many different processes.

A) True
B) False

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What are the support activities of a value chain? What processes are part of the support activities?

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The support activities in the generic va...

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The central idea of a business process design is that organizations should automate or improve existing functional systems.

A) True
B) False

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Which of the following support activities of a generic value chain deals with legal and government affairs?


A) technology
B) human resources
C) firm infrastructure
D) procurement

E) A) and B)
F) A) and C)

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It is wrong for a company to try more than one competitive strategy at a time.

A) True
B) False

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Which is not an example of how IS can influence strategy


A) reducing the threat of new competitors
B) offering new opportunities for differentiation
C) using processes that require more sophisticated information systems
D) pursuing a low cost competitive strategy

E) All of the above
F) C) and D)

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Throughout your career,in whatever field you choose,you will likely take an active role with the management of processes,information systems,and information.

A) True
B) False

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According to Porter,only one company in an industry can be the cost leader.

A) True
B) False

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What are processes,information systems,and information?

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A process,or as it is sometimes called,a...

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Porter's model of integrating the activities of all departments involved in a value chain is referred to as business ________.


A) outsourcing
B) development
C) analysis
D) process design

E) B) and C)
F) A) and B)

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Which of the following statements best describes Moore's Law?


A) A computer processor becomes obsolete within 18 months.
B) The speed of a computer processor doubles every 18 months.
C) The number of transistors per square inch on an integrated chip doubles every 18 months.
D) The total number of transistors produced in the world doubles every 18 months.

E) B) and C)
F) None of the above

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Critical feedback undermines collaboration.

A) True
B) False

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Information systems are typically acquired off-the-shelf in time of need.

A) True
B) False

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MIS is defined as the management and use of processes,information systems,and information to help organizations achieve their strategies.

A) True
B) False

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In the value chain,the primary activity of sales and marketing is the collection,storage,and physical distribution of products to buyers.

A) True
B) False

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What changes must a company make if its value chain's margin is negative?


A) The value must be decreased.
B) The costs of the value chain need to be increased.
C) The number of stages in the generic chain must be increased.
D) The value must be increased so that it exceeds the cost.

E) B) and C)
F) A) and B)

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Business processes can influence the design of information systems.

A) True
B) False

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Like business processes,information systems need to be monitored to ensure that they continue to meet their requirements.

A) True
B) False

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A company's strategy should stay the same and never change.

A) True
B) False

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