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Physical symbols are associated with the surface level of organizational culture.

A) True
B) False

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__________ culture places high value on meeting the needs of employees, and the organization may be characterized by a caring, family-like atmosphere.

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In the quadrants of organizational performance and culture, Quadrant A represents organizations that are focused primarily on bottom-line results and pay little attention to organizational values.

A) True
B) False

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A senior manager at the car manufacturer Big Rigs, Inc.sees that turbulence in the Middle East is increasing, which will likely significantly drive up the cost of oil.This is an example of (a) _____.


A) strategic issue
B) boundary spanning
C) merger
D) joint venture
E) uncertainty

F) D) and E)
G) B) and E)

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For its twentieth anniversary, a restaurant organizes a "neighborhood cookout" style event in their parking lot.Near the end of the event, they wheel out a large cake and give every partygoer a coupon for 20 percent off their next meal.This is an example of _______.


A) a story
B) a hero
C) culture
D) a ceremony
E) a symbol

F) B) and E)
G) B) and D)

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Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities or organizational crises.

A) True
B) False

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Some companies are so successful that they do not have any competitors.

A) True
B) False

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__________ are becoming more popular as organizations strive to keep up with rapid technological advancements and compete in the global economy.

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Two organizations are both in the technology industry.What is most likely true about their corporate cultures?


A) Their cultures are likely distinct and very different from each other as the cultures of competitors often are.
B) Both companies probably employ a consistency culture that fits well with the need for rapid change.
C) Due to their industry, both cultures have to adopt an involvement culture.
D) The organizations likely have similar cultural characteristics because they operate in similar environments.
E) They likely consulted with each other to develop similar corporate cultures that work best in their industry.

F) A) and B)
G) B) and E)

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_________ environment includes all elements existing outside the boundary of the organization that have the potential to affect the organization.


A) Organizational
B) Internal
C) Task
D) General
E) Technological

F) A) and B)
G) A) and E)

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One organization values its longevity and the history of its business, which was started by a single family about a hundred years ago.Which of the following would be a fitting symbol for this organization?


A) Their first dollar ever made, framed up on the wall
B) The saying "We're a family here for your family."
C) New art on the walls every year
D) Rooms where employees can meditate and do yoga
E) An annual event during which customers are given homemade cookies

F) C) and D)
G) B) and D)

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The people and organizations in the environment who acquire goods or services from the organization are ______.


A) competitors
B) suppliers
C) customers
D) employees
E) the labor market

F) C) and D)
G) B) and E)

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Name one of the two dimensions on which the categories of culture are based.

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1.The extent to which the e...

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The consistency culture has an external focus and adapts quickly to a dynamic environment.

A) True
B) False

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Labor market forces affecting organizations right now include the growing need for computer-literate knowledge workers and the effects of outsourcing.

A) True
B) False

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GreenTech Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally.The company sources most of its cocoa and sugar from South American companies.This business relationship highlights which of the following dimensions of the task environment?


A) Customers
B) Competitors
C) Labor market
D) Culture
E) Suppliers

F) None of the above
G) A) and E)

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Current employees, management, and especially corporate culture are part of an organization's internal environment.

A) True
B) False

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Discuss the different levels of culture.

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Culture can be analyzed at two levels.At...

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In a study by Kotter and Heskett, evidence is provided to support the claim that __________ is important for performance.


A) managing cultural values
B) leading partnerships within an industry
C) surveying the external environment
D) focusing on production
E) empowering employees

F) A) and B)
G) C) and D)

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