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Social capital is a valuable resource for businesses. Match the category of social capital with the questions is seeks to answer. Social capital is a valuable resource for businesses. Match the category of social capital with the questions is seeks to answer.

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SCM stands for ________________.

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Supply chain management

Two automobile manufacturers are working together to develop hybrid technology. This type of relationship between the two automobile manufacturers is best described as:


A) Co-opetition
B) Strategic alliance
C) Competition
D) Collaboration
E) Business strategy

F) A) and D)
G) A) and E)

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A

List the four support activities of the value chain.

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Organization, Human ...

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Porter's five "Forces," used so often in the text for analysis of IT applications, include all of the following except:


A) Threat of substitute products
B) Bargaining power of suppliers
C) Bargaining power of customers
D) New entrants
E) Switching costs

F) A) and D)
G) A) and C)

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Provide an example of two companies that have built an effective co-opetition. Briefly explain the benefit of the relationship.

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Example: General Motors and Toyota amass...

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The ____________ view considers activities that create, deliver, and support a company's product or service.


A) product and service
B) creation, delivery, and support model
C) Asset-based
D) Resource-based
E) Porter value chain

F) B) and E)
G) All of the above

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IT resources consist of IT assets and IT _______.

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Which of the following is a support activity of the Value Chain Model?


A) Operations
B) Facilities
C) Organization
D) Informatics
E) Outbound Logistics

F) B) and E)
G) A) and B)

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A company that is in a market with few buying options for the consumer is enjoying a high amount of which one of Porter's Five Competitive Forces?


A) Bargaining power of suppliers
B) Threat of substitute products
C) Potential threat of new entrants
D) Bargaining power of buyers
E) Industry competitors

F) B) and D)
G) B) and C)

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Which of the following is NOT a primary activity of the Value Chain model?


A) Inbound Logistics
B) Operations
C) Outbound Logistics
D) Purchasing
E) Marketing and Sales

F) B) and E)
G) A) and E)

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Which model is best used to understand the ways in which information technologies allow a firm to both attain and sustain a competitive advantage?


A) Porter's Competitive Forces
B) Porter's Value Chain
C) The Information Systems Strategy Triangle
D) The Network Effect
E) The Resource-Based View

F) A) and E)
G) B) and C)

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E

While information systems can be used to gain a strategic advantage, they have inherent risks. Hershey Foods, for example, crippled its Halloween sales when its complex IS system failed to support its supply and inventory needs during peak production season. This is an example of which specific IS risk?


A) Awaking a sleeping giant
B) Implementing IS poorly
C) Demonstrating bad timing
D) Running afoul of the law
E) Mobile-based alternative removes advantages

F) A) and C)
G) B) and C)

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Salesforce.com is an example of SAAS (Software as a service).

A) True
B) False

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Which is not a competitive force:


A) Bargaining power of buyers
B) Bargaining power of competitors
C) Threat of substitute products or services
D) Rivalry among existing firms
E) Threat of entry of new competition

F) C) and D)
G) A) and E)

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Supply Chain Management (SCM) consists of technological components as well as a process that brings together information about customers, sales and marketing.

A) True
B) False

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List the three IS tools used to optimize the operations of a firm's value chain.

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Zara strategically uses information technologies to do all of the following EXCEPT:


A) Bring new products quickly to market, meeting customer demands
B) Support a continuous flow of information from stores to manufacturers to distributors
C) Maintain a rich, centralized repository of customer data
D) Build silos of responsibilities with limited interaction between store managers, designers and market specialists
E) Keep its inventory levels very low (relative to other retailers)

F) A) and E)
G) B) and D)

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Match the technology with the era it dominated. Match the technology with the era it dominated.

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This risks of using information resources include all of the following except:


A) Demonstrating bad timing
B) Awakening a sleeping giant
C) Implementing IS poorly
D) Missing cooperative opportunities
E) Failing to deliver what users want

F) A) and B)
G) A) and C)

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