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Strategic goals are set by


A) production employees.
B) middle management and first-line supervisors.
C) first-line supervisors.
D) top managers.
E) middle management.

F) C) and D)
G) B) and C)

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The post-project review of the Alpha Supplement project is complete. It found failures in planning. Too much time was budgeted to market research, leaving not enough time for product development and quality assurance. As a result, the project could not have succeeded even if the project had been run perfectly. But there were other problems as well. Constant conflicts between team members demonstrated a failure of leadership. Finally, there were failures in controlling. When component providers failed to deliver, project leaders did not locate and train new providers in time. Which of the following, if true, would most strongly suggest that the problems attributed to controlling were actually caused by planning failures?


A) The team assignments in the project plan placed two employees on the Quality Control team despite their long history of hostility toward each other.
B) The problems attributed to controlling were typical of the problems experienced by other project leaders in the industry.
C) The project plan called for all possible component providers to produce components at their maximum capacity.
D) The list of problems attributed to controlling also included the failure to adequately monitor production output.
E) Even the most effective planning would not have made the project a success given the failures attributed to controlling.

F) A) and D)
G) C) and D)

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Discuss the three broad levels of strategy that organizations may implement.

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Organizations may develop corporate, bus...

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What is corporate culture?

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Corporate culture refers to th...

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What is escalation of commitment, and how can managers avoid it?

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Escalation of commitment refers to the s...

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Donna is going to open her own restaurant, and she is concerned that she gets off to a good start. She feels that the "leading" function of management is probably going to be the most difficult part of her new job. Why would she feel this way?

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When leading, a manager works ...

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When used as the means for measuring success or failure, goals are operating as


A) management tools.
B) budget standards.
C) bonus criteria.
D) performance targets.
E) motivators.

F) B) and D)
G) A) and E)

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Why are conceptual skills particularly important for top managers?

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Conceptual skills allow top managers to ...

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What is intuition?

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Making decisions on the basis ...

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What is environmental analysis?

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Environmental analysis is the ...

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A mission statement is


A) a statement of how an organization will achieve its purpose in the environment in which it conducts its business.
B) solely for people visiting the company so they understand what the company does.
C) not necessary for smaller businesses.
D) the same as a purpose.
E) a statement developed by the board of directors to guide the business.

F) D) and E)
G) A) and D)

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Organizing involves


A) developing an efficient plan for the use of time.
B) developing an organizational chart.
C) determining who reports to whom and what each employee does.
D) structuring the necessary resources to complete a particular task.
E) determining how best to use available material resources.

F) A) and C)
G) All of the above

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When Airbus decided to develop and manufacture a new jumbo jet to meet the demand for increased international travel, it was involved in what stage of the rational decision-making process?


A) Select the best alternative
B) Identify alternatives
C) Evaluate alternatives
D) Implement the chosen alternative
E) Follow up and evaluate the results

F) A) and B)
G) C) and D)

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What is a SWOT analysis?

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After strategic goals have been set, org...

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Which of the following is correct with respect to Bombardier's strategy of competing with Boeing and Airbus?


A) The new C-Series jet was ready for the market sooner than expected, and customers were not ready to make buying decisions.
B) Bombardier has so far been very successful at competing with Boeing and Airbus.
C) Cost overruns and delays in development of the C-Series jet have cause major problems for Bombardier.
D) Bombardier has abandoned the effort to compete with Boeing and Airbus.
E) None of these are correct.

F) A) and C)
G) C) and E)

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The mission of a company is usually set by


A) top managers.
B) a planning committee comprised of first-line supervisors and mid-level managers.
C) the board of directors.
D) shareholders.
E) All of these work together to determine the mission.

F) A) and E)
G) C) and E)

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The management of Critters Galore, a nation-wide retailer of pet supplies, has decided that its share of the market is too small and they have a target of increasing their current market share from 25 percent to 40 percent. Everyone is expected to do whatever it takes to achieve this goal. The market is very competitive and Critters Galore will need to be very aggressive. The goal


A) helps to define corporate culture.
B) helps allocate resources.
C) provides direction.
D) helps make decisions.
E) helps assess performance.

F) A) and C)
G) A) and B)

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What is a mission statement?

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A mission statement is a statement of ho...

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Product Director: We need to pick the best manager for the Prensabi software project. The project involves the latest technology and is very complicated. For example, this project uses a technology called Stage, which is a motion-capture technique that does not require actors to wear specialized gear to record their movements. Since this is a technical project that requires strong technical skills, we should pick the manager with the strongest technical skills. Executive: The manager needs some familiarity with the technology, but he or she won't actually be writing the software code. The bigger challenge here is to analyze the goals of the project and make sure that it is being developed according to a strong overall vision. That's why we should insist that the manager have outstanding conceptual skills. The product director and the executive most likely disagree about which of the following questions?


A) Does the manager need to have any technical skills?
B) In choosing the best manager for the Prensabi project, are conceptual skills more important than human skills?
C) Would it be a mistake to choose the manager with the strongest technical skills if that manager has weak conceptual skills?
D) Is it ever a good idea to require strong conceptual skills when choosing a manager for a project?
E) Is it likely that the requirements of the Prensabi project will change after the project is launched?

F) A) and B)
G) A) and E)

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"Excuse me," the secretary began. "Don't you have a 3:30 appointment to present a gold watch to Mr. Chung?" The manager froze in her tracks, realized the secretary was correct, and immediately began preparing herself to fulfill the managerial role identified by Mintzberg as


A) figurehead.
B) leader.
C) disseminator.
D) liaison.
E) entrepreneur.

F) A) and D)
G) B) and C)

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