Exam 13: Promoting In-House Sales

A) guest test
B) well-planned questions on customer comment cards
C) both A and B
D) employee test
E) monitors at front desk

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C

A) physical working conditions
B) employee has an inherent dislike of work
C) employee seeks responsibility
D) treat a person "special"
E) basic need is safety

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C

A) to increase room sales
B) to increase food and beverage sales
C) to increase sales in the gift shop
D) all of the above
E) to increase sales activity in groups

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A) physical working conditions
B) employee has an inherent dislike of work
C) employee seeks responsibility
D) treat a person "special"
E) basic need is safety

Correct Answer

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D

A) anticipated increase in sales
B) anticipated increase in costs
C) both A and B
D) none of the above

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A) give the guest information
B) give the front office manager information
C) track employee participation and training success
D) track the appropriateness of incentive programs
E) answers B, C, and D

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A) physical working conditions
B) employee has an inherent dislike of work
C) employee seeks responsibility
D) treat a person "special"
E) basic need is safety

Correct Answer

verified

Show Answer