Question 1

Dillard's study reported that gender bias still exists in the workplace regarding office romances.

Accepted Answer

A) True 
 B)False

Question 2

According to Rom Harre, the deepest human motive is to seek the respect of others.

Accepted Answer

A) True 
 B)False

Question 3

Ellen and John disagree about whether to fly home or drive. John tells Ellen if she'll let him make the decision this time, next time they'll do it her way. This is an example of:

Accepted Answer

A)   cost-cutting.
B)   compensation.
C)   logrolling.
D)   compromise.E) A) and D)
F) None of the above

Question 4

Work and other "public" relationships have little effect on community cohesion.

Accepted Answer

A) True 
 B)False

Question 5

Persuasive internal marketing refers to an organization targeting its own employees to purchase its products.

Accepted Answer

A) True 
 B)False  False

Question 6

A salute given from one member of the armed forces to another would be an example of a:

Accepted Answer

A)   cultural-level rule.
B)   social-level rule.
C)   individual-level rule.
D)   institutional-level rule.E) A) and B)
F) C) and D)

Question 7

Places that exemplify Oldenburg's "third place" criteria include all of the following EXCEPT:

Accepted Answer

A)   beauty parlors.
B)   donut shops.
C)   backyard patios.
D)   cafes.E) C) and D)
F) B) and D)

Question 8

When a third party to a conflict is brought in to listen to arguments and produce a set of nonbinding substantive arguments, which process is being used?

Accepted Answer

A)   Mediation
B)   Arbitration
C)   Fact-finding
D)   Negative inquiryE) All of the above
F) B) and C)

Question 9

Participants must focus on both position and interests to resolve conflict.

Accepted Answer

A) True 
 B)False

Question 10

What are the five conflict styles discussed in your text? When should each be used? Give at least three examples of problem-solving strategies.

Accepted Answer

The five conflict styles discussed in th...

Question 11

According to the dyadic linkage model of leadership:

Accepted Answer

A)   effective leaders adapt their styles to fit each worker.
B)   two leaders should always be assigned to a group, one a task leader and one a social leader.
C)   workers should pick their own bosses.
D)   workers should be paired off into a kind of buddy system, and rewards should be given to the dyad, not the individuals.E) All of the above
F) A) and D) A

Question 12

Somerville and Mroz argue that in order for an organization to respond to problems in an effective and timely manner each employee must:

Accepted Answer

A)   avoid engaging in overlapping conversations about the organization's mission.
B)   think of himself or herself as a leader who can take independent action.
C)   be sure to defer to a higher authority before making decisions.
D)   be careful not to act quickly when a problem arises.E) All of the above
F) B) and C)

Question 13

The members of a group who are the most influential in changing group norms are known as:

Accepted Answer

A)   boundary spanners.
B)   opinion leaders.
C)   devil's advocate.
D)   central negative.E) None of the above
F) A) and B)

Question 14

Which of the following elements exists in each of Somerville and Mroz's essential competencies for success in today's high-speed, global organizations?

Accepted Answer

A)   Adhering to a mission statement that is carefully crafted by top management
B)   Avoiding conversations with other allied organizations
C)   Consistently using Western approaches to organizing and problem solving
D)   Engaging in several different, yet overlapping conversationsE) A) and D)
F) A) and C)

Question 15

According to Goffman, avoidance and presentation rituals are in constant tension and participants must be careful that neither is carried too far.

Accepted Answer

A) True 
 B)False

Question 16

Groupthink:

Accepted Answer

A)   is a method of stimulating creativity by encouraging idea generation.
B)   refers to the fact that groups are often smarter than their smartest individual.
C)   occurs when critical thinking is sacrificed in order to promote group agreement.
D)   occurs when members are mistrustful of their own abilities and are cautious in their problem solving.E) A) and B)
F) None of the above

Question 17

A position is the initial solution proposed by parties to a conflict; an interest is the underlying need or concern of each party.

Accepted Answer

A) True 
 B)False

Question 18

Group interaction is most effective when the role each person plays complements the roles of other group members.

Accepted Answer

A) True 
 B)False  True

Question 19

Jill usually gives in to others because she believes her own goals aren't very important and she wants to preserve her friendships. She is using which of the following conflict styles?

Accepted Answer

A)   Aggressive
B)   Compromise
C)   Problem solving
D)   AccommodatingE) A) and D)
F) A) and C)

Question 20

Linguistic metaphors can shape expectations and action in an organization.

Accepted Answer

A) True 
 B)False

Exam 12: Managing Professional Relationships

Dillard's study reported that gender bias still exists in the workplace regarding office romances.

Correct AnswerverifiedShow Answer

According to Rom Harre, the deepest human motive is to seek the respect of others.

Correct AnswerverifiedShow Answer

Ellen and John disagree about whether to fly home or drive. John tells Ellen if she'll let him make the decision this time, next time they'll do it her way. This is an example of:

Correct AnswerverifiedShow Answer

Work and other "public" relationships have little effect on community cohesion.

Correct AnswerverifiedShow Answer

Persuasive internal marketing refers to an organization targeting its own employees to purchase its products.

Correct AnswerverifiedFalse

A salute given from one member of the armed forces to another would be an example of a:

Correct AnswerverifiedShow Answer

Places that exemplify Oldenburg's "third place" criteria include all of the following EXCEPT:

Correct AnswerverifiedShow Answer

When a third party to a conflict is brought in to listen to arguments and produce a set of nonbinding substantive arguments, which process is being used?

Correct AnswerverifiedShow Answer

Participants must focus on both position and interests to resolve conflict.

Correct AnswerverifiedShow Answer

What are the five conflict styles discussed in your text? When should each be used? Give at least three examples of problem-solving strategies.

Correct AnswerAnswered by ExamLex AIThe five conflict styles discussed in th...View AnswerShow Answer

According to the dyadic linkage model of leadership:

Correct AnswerverifiedA

Somerville and Mroz argue that in order for an organization to respond to problems in an effective and timely manner each employee must:

Correct AnswerverifiedShow Answer

The members of a group who are the most influential in changing group norms are known as:

Correct AnswerverifiedShow Answer

Which of the following elements exists in each of Somerville and Mroz's essential competencies for success in today's high-speed, global organizations?

Correct AnswerverifiedShow Answer

According to Goffman, avoidance and presentation rituals are in constant tension and participants must be careful that neither is carried too far.

Correct AnswerverifiedShow Answer

Groupthink:

Correct AnswerverifiedShow Answer

A position is the initial solution proposed by parties to a conflict; an interest is the underlying need or concern of each party.

Correct AnswerverifiedShow Answer

Group interaction is most effective when the role each person plays complements the roles of other group members.

Correct AnswerverifiedTrue

Jill usually gives in to others because she believes her own goals aren't very important and she wants to preserve her friendships. She is using which of the following conflict styles?

Correct AnswerverifiedShow Answer

Linguistic metaphors can shape expectations and action in an organization.

Correct AnswerverifiedShow Answer

Correct Answer
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False

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Correct Answer
Answered by ExamLex AI
The five conflict styles discussed in th...
View Answer

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A

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True

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