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Exam 14: Managers and Communication

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Question 1

Multiple Choice

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What can make communication even more difficult?

A) security issues
B) online information databases
C) legal issues
D) lack of personal interaction

E) A) and B)
F) B) and D)

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Question 2

Multiple Choice

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There are________ elements of the communication process.

A) five
B) seven
C) nine
D) six

E) A) and B)
F) A) and C)

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Question 3

Multiple Choice

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Communication between two or more people is called ________.

Maya - Communications Expert (Scenario) Maya works as the human resource manager for Horizon Software, Inc., a software development firm that focuses on the development and implementation of customized JAVA- based applications for big companies. Unfortunately, the past few months have been challenging because employees have become upset due to the lack of communication among company managers. Maya decided that it was imperative to conduct an organizational communication workshop for these managers. -Maya warned that the entire communication process is susceptible to ________-disturbances that interfere with the transmission, receipt, or feedback of a message.

Maya - Communications Expert (Scenario) Maya works as the human resource manager for Horizon Software, Inc., a software development firm that focuses on the development and implementation of customized JAVA- based applications for big companies. Unfortunately, the past few months have been challenging because employees have become upset due to the lack of communication among company managers. Maya decided that it was imperative to conduct an organizational communication workshop for these managers. -Maya explains that communication serves four major management functions within the organization, namely: motivation, emotional expression, information, and________ .

The Memorandum (Scenario) Jamil is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. Jamil has prepared a memorandum explaining to them the objectives of the work team. Some of the production workers and the accountant have come to see Jamil and ask for clarification about the memorandum. -The accountant, in particular, stated to Jamil that he had difficulty understanding some of the technical terms used in the memorandum. These technical terms are commonly known as ________.

Ghada's Presentation (Scenario) Ghada, the CEO of Excalibur Manufacturing Company, had concluded that the company would have to reduce its employee group by 10 percent within the next four weeks due to a decreased demand for the products the company manufactured. She spent over 30 hours preparing charts, tables, graphs, diagrams, and other forms of visual aids for her presentation to the employees about the upcoming reduction in force so that they could understand the reason and feel better about the company. -One employee in the finish department told her coworkers that she heard Ghada say that "the company was laying off the 10 percent so that it could boost the dividends paid to stockholders at the end of the quarter, and that the board of directors was worried about the return on assets." These claims are most likely the result of which barrier to effective communications?

Lateral communication takes place among any employees________ .

An organization's grapevine works as both________ .

define the term "community of practice." What are some key concepts for organizations seeking to build a strong community of practice?

Which form of communication are students using to tell their instructor that class is over when they begin putting their books, notebooks, and papers away?

Code- switching in Arab communication patterns primarily involves _________ .

During the communication process, the message is converted to a symbolic form, called ________.

Downward communication is communication that cuts across both work areas and organizational levels.

The channel chosen to communicate the message cannot be affected by noise.

explain why communication is important to managers and organizations. What four functions does it serve?

Organizational communication that is not defined by the organization's structural hierarchy is called________ .

When people feel that they're being threatened, they tend to _________ .

Communication is the transfer and understanding of________ .

Bassam (Scenario) Bassam is a chemical engineer and research lab manager for a big company in Dubai. -It is budget cutting season and the director of the research facility is concerned for the future. In a brainstorming session, he asks his managers how they might better pool the expertise, knowledge, and passion of personnel to create a more effective organization. Bassam responds that many firms have created__________ in order to deepen the knowledge and expertise of employees by interacting on an ongoing basis.