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Research has shown that high levels of role ambiguity and role conflict are NOT associated with


A) very low performance.
B) job dissatisfaction.
C) intention to quit.
D) anxiety.

E) A) and B)
F) B) and D)

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What is the leading cause of accidental death on the job in the U.S.?


A) Falls
B) Motor vehicle accidents
C) Exposure to toxic chemicals
D) Electrocution

E) A) and B)
F) A) and C)

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Burnout may be considered a type of


A) job stressor.
B) job strain.
C) role conflict.
D) neurotic response.

E) None of the above
F) A) and B)

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Working the night shift is associated with sleep disturbances and


A) psychological problems.
B) neurological problems.
C) cardiac problems.
D) social problems.

E) A) and B)
F) A) and C)

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D

The text mentions that concern of _________ has had considerable impact on safety practices in the health professions.For example,now most dentists routinely wear masks and rubber gloves.


A) AIDS
B) hepatitis B
C) the flu
D) toxic substances

E) C) and D)
F) A) and B)

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A well-established organizational advantage to flextime is that it


A) increases employee productivity.
B) decreases absences.
C) increases job satisfaction.
D) increases organizational commitment.

E) A) and D)
F) All of the above

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Schedules that allow workers to determine,at least in part,the hours of the day that they work are called _________ schedules.


A) optional
B) flextime
C) alternative
D) rotating

E) B) and C)
F) A) and B)

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B

Pay incentive systems are associated with accidents on the job.

A) True
B) False

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The "sick building phenomenon" is related to which condition affecting employee health and safety?


A) Toxic Substances
B) Repetitive Actions
C) Workplace Violence
D) Infectious Disease

E) A) and B)
F) All of the above

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Smoking and substance abuse are what forms of strain?


A) Psychological
B) Physical
C) Behavioral
D) Emotional

E) A) and C)
F) B) and D)

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Psychological reactions to stress include which of the following?


A) Job dissatisfaction
B) Headaches
C) Substance abuse
D) Accidents

E) A) and B)
F) A) and C)

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Carpal tunnel syndrome is related to which of the following work conditions affecting employee health and safety?


A) Toxic substances
B) Repetitive actions
C) Sick building syndrome
D) Night shifts

E) C) and D)
F) B) and C)

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In the United States,the _________ is charged with seeing that workplace safeguards are used to protect workers.


A) Occupational Safety and Health Administration (OSHA)
B) Occupational Safety Office (OSO)
C) Center for Disease Control (CDC)
D) National Safety Office (NSO)

E) None of the above
F) All of the above

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In research on burnout,___________ is the feeling of tiredness and fatigue at work.


A) emotional exhaustion
B) physical exhaustion
C) depersonalization
D) reduced personal accomplishment

E) All of the above
F) None of the above

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The two most frequently used approaches by organizations to handle work-family conflict are:


A) flexible work schedules and stress reduction programs
B) on-site child care and stress reduction programs
C) flexible work schedules and on-site child care
D) time management seminars and on-site child care

E) A) and D)
F) B) and C)

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The more control an individual has over their job


A) the higher his or her role ambiguity.
B) the lower his or her job stress.
C) the higher his or her job strain.
D) the lower his or her quantitative workload.

E) B) and D)
F) A) and C)

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The most obvious health problem for night shift workers is


A) sleep disturbances.
B) psychological problems.
C) digestive problems.
D) heart disease.

E) B) and C)
F) C) and D)

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As reported in the text,which of the following would NOT be a factor contributing to work-family conflict?


A) negative affectivity
B) working many hours
C) lack of schedule flexibility
D) repetitive strain injuries

E) All of the above
F) A) and D)

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The most popular alternative long work schedule is the


A) 5/40.
B) 5/150.
C) 4/40.
D) 3/36.

E) B) and C)
F) A) and D)

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Which of the following is an important difficulty associated with longer work shifts?


A) Increased commuting costs to the employee
B) Fatigue
C) Downsizing,due to the decrease in the number of employees needed
D) All of the above

E) None of the above
F) A) and C)

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B

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