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Exam 10: Human Resources

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Question 1

Multiple Choice

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___ refers to the physical location of a job and the requisite surroundings.

A) Task analysis
B) Worker analysis
C) Methods analysis
D) Environmental analysis

E) None of the above
F) All of the above

Correct Answer

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Question 2

Multiple Choice

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___ illustrate the improvement rate of workers as a job is repeated.

A) Learning curves
B) Process curves
C) Learning charts
D) Process charts

E) A) and B)
F) C) and D)

Correct Answer

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A

Question 3

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Motivation refers to the willingness of an employee to perform as needed to attain a goal or objective.

A graph that illustrates the improvement rate of workers as a job is repeated is known as a

Fitting the task to the employee in a work environment is known as

With total quality management,employees receive broad job training making them more flexible in where they can work.

In a piece-rate wage system,pay is based on the efficiency of the overall process.

A process flowchart is a graph showing the steps of a job or how a set of jobs fit together into the overall flow of the production process.

An alternative workplace is a combination of nontraditional work locations and practices that supplements or replaces the traditional office.

Companies with a quality focus generally give their employees the power to make decisions that will improve quality.

Globalization has resulted in an overall reduction in diversity-related issues in the workplace.

The direct labour times required to produce the first four units of a new product are shown below: Based on this data,the estimated learning or improvement rate is

What is empowerment and why is it important to total quality management (TQM)?

While still an important issue,diversity issues in North American companies is on the decline.

The elimination of racism,sexism,cultural indifference,and religious intolerance cannot be mandated by higher management or managed by financial incentives.

A 90% learning curve indicates

Scientific Management involves breaking down jobs into elemental activities.

Scientific management divides jobs into their most elemental activities to simplify job design.

Learning curves have limited application for assembly-lines with short,repetitive jobs.

Achieving strategic quality goals for quality and customer satisfaction often requires teamwork and group participation.