Question 1

The term "House of Quality" is associated with:

Accepted Answer

A)  service blueprinting.
B)  quality function deployment.
C)  concurrent engineering.
D)  robust design.
E)  the Taguchi approach.F) A) and D)
G) A) and E)

Question 2

The cost of changes multiplies with each phase of the product design/development process.This is called the ________ effect.

Accepted Answer

A)  bullwhip
B)  multiplier
C)  elevator
D)  escalator
E)  phaseF) A) and E)
G) B) and E)

Question 3

Service design often must take into account the degree of customer contact as it affects the degree of customization (variability).

Accepted Answer

A) True 
 B)False

Question 4

The failure modes portion of FMEA refers to the various ways in which failures can occur.

Accepted Answer

A) True 
 B)False

Question 5

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

Accepted Answer

A)  design by imitation.
B)  product analysis.
C)  reverse engineering.
D)  benchmarking.
E)  R&DF) A) and B)
G) D) and E)

Question 6

Sony Walkman created a new market of personal portable stereos for joggers and commuters.This was an example of which approach to finding new product ideas?

Accepted Answer

A)  Listening to market complaints
B)  Gaps in the market
C)  Exploring niche markets
D)  Using new technology
E)  Creating new market spaceF) C) and E)
G) A) and E)

Question 7

A structured development process involves use of project management techniques.

Accepted Answer

A) True 
 B)False

Question 8

Basic research focuses on near-term commercial applications and is primarily carried out by business organizations.

Accepted Answer

A) True 
 B)False

Question 9

This focuses on reducing the number of parts in a product and on assembly methods and sequence.

Accepted Answer

A)  Design for manufacturing
B)  Concurrent engineering
C)  Design for assembly
D)  Design for disassembly
E)  Component commonalityF) D) and E)
G) A) and C)

Question 10

The practice of designing products so that they can easily be taken apart after use is not consistent with Design for Environment (DFE),the term used to describe techniques used to incorporate environmental concerns.

Accepted Answer

A) True 
 B)False

Question 11

Which is not a key advantage of concurrent engineering?

Accepted Answer

A)  It allows consideration of production capabilities.
B)  It decreases the number of conflicts and challenges for manufacturing.
C)  Cost and quality are taken into consideration in selecting suitable materials.
D)  It allows for early procurement of key machinery.
E)  It allows designers to work independently from manufacturing personnel.F) A) and B)
G) A) and C)

Question 12

A potential disadvantage of standardization is the possibility of obsolescence as a result of resisting modification to standardized parts or components.

Accepted Answer

A) True 
 B)False

Question 13

Organizations that operate globally are discovering advantages in global product design.Which of the following is not an advantage of using global teams in product design?

Accepted Answer

A)  reverse engineering
B)  opportunities
C)  constraints
D)  marketability
E)  utilityF) D) and E)
G) A) and B)

Question 14

In the Kano Model,over time,quality features that excited become performance features,and performance features soon become basic quality features.

Accepted Answer

A) True 
 B)False

Question 15

Design for assembly means focusing on reducing the number of parts in a product and the methods for putting it together.

Accepted Answer

A) True 
 B)False

Question 16

Careful consideration for material selection is always important for achieving the performance and cost objectives of any product.

Accepted Answer

A) True 
 B)False

Question 17

The Kano model is a theory of product and service design that focuses on "more is better"

Accepted Answer

A) True 
 B)False

Question 18

What is the term for the method used to conceptualizing a service delivery system,which describes and analyzes a service process?

Accepted Answer

A)  Quality function deployment
B)  Service development
C)  Service blueprint
D)  Kano model
E)  FMEA analysisF) C) and D)
G) B) and E)

Question 19

A major factor in reducing costs and increasing reliability is the standardization of parts.

Accepted Answer

A) True 
 B)False

Question 20

What do the letters FMEA refer to?

Accepted Answer

A)  Failure methods and environmental analysis
B)  Failure modes and effects analysis
C)  Feasibility methods and economic assembly
D)  Feasibility models and error analysis
E)  Frequent mitigation for error analysisF) A) and B)
G) D) and E)

Exam 4: Product Design

Sony Walkman created a new market of personal portable stereos for joggers and commuters.This was an example of which approach to finding new product ideas?

Correct AnswerverifiedShow Answer

Careful consideration for material selection is always important for achieving the performance and cost objectives of any product.

Correct AnswerverifiedShow Answer

This focuses on reducing the number of parts in a product and on assembly methods and sequence.

Correct AnswerverifiedShow Answer

What is the term for the method used to conceptualizing a service delivery system,which describes and analyzes a service process?

Correct AnswerverifiedShow Answer

What do the letters FMEA refer to?

Correct AnswerverifiedShow Answer

Basic research focuses on near-term commercial applications and is primarily carried out by business organizations.

Correct AnswerverifiedShow Answer

A structured development process involves use of project management techniques.

Correct AnswerverifiedShow Answer

Organizations that operate globally are discovering advantages in global product design.Which of the following is not an advantage of using global teams in product design?

Correct AnswerverifiedShow Answer

A potential disadvantage of standardization is the possibility of obsolescence as a result of resisting modification to standardized parts or components.

Correct AnswerverifiedShow Answer

The failure modes portion of FMEA refers to the various ways in which failures can occur.

Correct AnswerverifiedShow Answer

In the Kano Model,over time,quality features that excited become performance features,and performance features soon become basic quality features.

Correct AnswerverifiedShow Answer

Design for assembly means focusing on reducing the number of parts in a product and the methods for putting it together.

Correct AnswerverifiedShow Answer

Which is not a key advantage of concurrent engineering?

Correct AnswerverifiedShow Answer

A major factor in reducing costs and increasing reliability is the standardization of parts.

Correct AnswerverifiedShow Answer

The term "House of Quality" is associated with:

Correct AnswerverifiedShow Answer

The cost of changes multiplies with each phase of the product design/development process.This is called the ________ effect.

Correct AnswerverifiedShow Answer

Service design often must take into account the degree of customer contact as it affects the degree of customization (variability).

Correct AnswerverifiedShow Answer

The Kano model is a theory of product and service design that focuses on "more is better"

Correct AnswerverifiedShow Answer

The practice of designing products so that they can easily be taken apart after use is not consistent with Design for Environment (DFE),the term used to describe techniques used to incorporate environmental concerns.

Correct AnswerverifiedShow Answer

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

Correct AnswerverifiedShow Answer

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